Welcome to Ceylontrade, One Stop Shop For All Your Gaming Needs!
At ceylontrade, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
We may collect the following information:
Full name
Phone number
Email address
Shipping and billing address
Order history
Payment information (processed securely through authorized payment providers)
Device and browser information for website analytics
Your information may be used to:
Process and deliver your orders
Communicate regarding your purchases
Provide customer support
Improve our products and services
Send promotional offers (only if you choose to receive them)
Prevent fraud and maintain website security
We take reasonable security measures to protect your personal information against unauthorized access, misuse, or disclosure.
We may use trusted third-party providers for payment processing, delivery services, analytics, and marketing. These providers only receive the information necessary to perform their services.
Our website may use cookies to improve your browsing experience, remember your preferences, and analyze website traffic.
Customers may request a return within 7 days of receiving the product if:
The item is damaged.
The wrong item was delivered.
The product has a manufacturing defect.
Returned items must be unused, in their original packaging, and accompanied by the purchase receipt.
Once the returned item is received and inspected, approved refunds will be processed within 7–10 business days using the original payment method.
Shipping charges are generally non-refundable unless the return is due to our mistake.
Orders are processed within 1–2 business days.
Delivery times typically range from 2–5 business days within Bangladesh, depending on the delivery location.
Delivery delays may occur during holidays, festivals, or due to unforeseen circumstances.
Customers will receive shipment updates where available.
Our customer support team is available:
Saturday – Thursday
09:00 AM – 05:00 PM (Bangladesh Time)
Friday and public holidays may have limited support availability